Privacy Policy | MyCotraxin.com

Quick Overview

We collect information to process orders, ship products, provide support, and prevent fraud.
We do not sell personal information for money.
Email and SMS are used for order updates and, with consent, promotions.
California residents have specific privacy rights (see Section 9).

1. Scope of This Policy

This Privacy Policy applies to personal information collected through MyCotraxin.com, including when you browse the Site, place an order, contact customer support, request a return (RMA), or communicate with us by email or SMS.

2. Information We Collect

2.1 Information You Provide Directly

Identifiers: name, email address, phone number
Order Information: billing address, shipping address, products purchased, returns
Communications: emails, messages, support requests, RMA inquiries

2.2 Information Collected Automatically

Device & Usage Data: IP address, browser type, operating system, pages viewed
Approximate Location: city/state derived from IP address
Cookies & Similar Technologies: see Section 7

2.3 Payment Information

Payment card details are processed securely by third-party payment processors. We do not store full payment card numbers on our servers.

3. How We Use Personal Information

We use personal information to:

Process orders and payments
Ship products via USPS and replace confirmed lost packages
Provide customer service and manage RMAs and returns
Send transactional emails and SMS (order confirmations, shipping updates)
Send marketing messages if you have opted in
Prevent fraud, chargeback abuse, and unauthorized resale
Comply with legal obligations
Improve Site performance and user experience

4. Email & SMS Communications

4.1 Transactional Messages

If you provide an email address or phone number, we may contact you regarding your order, shipment, return, or customer service inquiry. These messages are necessary to fulfill your purchase.

4.2 Marketing Messages

With your consent, we may send promotional emails or SMS messages about offers, discounts, or new products. Consent is not required to make a purchase.

4.3 Opt-Out

Email: unsubscribe using the link in the message or contact support
SMS: reply STOP to opt out; reply HELP for assistance

5. How We Share Information

We may share personal information with trusted service providers that help us operate our business, including:

Payment processors
Shipping and fulfillment partners (e.g., USPS)
Email and SMS communication providers
Analytics and fraud-prevention tools

These providers are authorized to use information only as necessary to provide services to us.

We may also disclose information if required by law, subpoena, or to protect the rights, safety, or property of MyCotraxin.com, our customers, or others.

6. Anti-Resale & Fraud Prevention

We may use order data, shipping data, and behavioral signals to detect fraud, abuse, chargeback activity, or unauthorized resale (e.g., diversion to marketplaces such as Amazon or eBay).

7. Cookies & Tracking Technologies

We use cookies and similar technologies for:

Site functionality (cart, checkout, security)
Analytics and performance measurement
Advertising and attribution (where enabled)

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

8. Data Retention & Security

We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system can be guaranteed 100% secure.

9. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have the following rights:

Right to Know: request information about personal data collected, used, or shared
Right to Access: request a copy of personal information
Right to Delete: request deletion of personal information, subject to legal exceptions
Right to Correct: request correction of inaccurate personal information
Right to Opt Out: opt out of the “sale” or “sharing” of personal information
Right to Non-Discrimination: not be penalized for exercising privacy rights

We do not sell personal information for monetary consideration.

To exercise privacy rights, contact: support@mycotraxin.com. We may need to verify your identity before processing requests.

10. Children’s Privacy

The Site is intended for adults age 18 and older. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes acceptance.

12. Contact Us

MyCotraxin.com

1309 Coffeen Ave
Sheridan, WY 82801

Email: support@mycotraxin.com
Phone: (855) 662-7748